Last Updated: October 07, 202

1. Shipping Area

Vintage Circle Kleve currently ships to customers in Germany and the United States.

Orders with delivery addresses outside Germany and the United States cannot currently be processed or shipped.

2. Shipping Costs

Standard shipping within Germany is free of charge.

For orders delivered to the United States, applicable shipping costs will be clearly displayed during the checkout process before the order is completed.

If special shipping methods or promotional shipping offers are introduced in the future, including express shipping, all applicable costs will be clearly displayed before completion of the order.

Free shipping applies only to the outbound shipment. Return shipping costs are governed by our Return & Refund Policy.

3. Order Processing & Shipping

Orders are processed automatically after payment has been received.

  • Standard processing time: 1–2 business days

Once your order has been shipped, you will receive a shipping confirmation by email at the address provided during checkout.

Where available, the confirmation will include a tracking number.

Shipping may be handled by selected shipping providers, including:

  • DHL
  • DPD
  • Hermes
  • International shipping and logistics providers for deliveries to the United States

The shipping provider may vary depending on the product, order quantity, and delivery address.

4. Delivery Time

For deliveries within Germany, the usual delivery time is:

  • 3–7 business days from shipment

Including processing time, the estimated total delivery time is:

  • 4–9 business days from receipt of payment

For deliveries to the United States, delivery times may vary depending on the destination, shipping method, customs processing, and carrier.

Estimated delivery times for US orders will be provided during the ordering process where available.

In exceptional circumstances, such as public holidays, strikes, high shipping volumes, customs delays, or extreme weather conditions, delivery may be delayed. Such delays may be outside our control.

5. Shipment Tracking

After your order has been shipped, you can track your shipment:

  • Using the tracking link provided in the shipping confirmation email
  • Directly through the website of the relevant shipping provider using the tracking number

Once the shipment has been handed over to the shipping provider, the provider is responsible for the delivery process.

If you notice:

  • Unusually long delivery times
  • Missing tracking updates
  • Unclear tracking information

please contact the shipping provider first and then our customer service if further assistance is required.

6. Correct Delivery Address

Please make sure that your delivery address is complete and accurate, including:

  • Full name
  • Street and house number
  • ZIP/postal code and city
  • Country
  • Additional information where applicable, such as apartment number or delivery instructions

Incorrect or incomplete information may result in:

  • Delivery delays
  • Returned shipments
  • Additional costs

Where legally permitted, costs resulting from incorrect or incomplete information provided by the customer may be charged to the customer or deducted from a refund.

7. Package Acceptance & Shipping Damage

Please inspect your package upon delivery whenever possible.

If the shipment shows visible external damage, such as being wet, torn, or severely deformed, we recommend:

  • Reporting the damage immediately to the delivery provider
  • Requesting a damage report or confirmation
  • Taking photos of the packaging and its contents

These records may be important when reporting transport damage to the shipping provider.

8. Unaccepted Shipments / Refusal of Delivery

Please do not refuse acceptance of a shipment without contacting us first.

If a shipment is returned without prior coordination or is lost while being returned, a full or partial refund may not be possible, where legally permitted.

Returns must always be registered in accordance with our Return & Refund Policy.

9. Incorrect or Failed Delivery

If tracking shows that a shipment has been marked as “delivered” but you have not received it, please first check:

  • Whether the package was left with a neighbor
  • Whether it was deposited at a local branch or parcel station

Afterward:

  • Contact the shipping provider and request an investigation
  • Contact our customer service at:

Email: kontakt@vintagecircle-kleve.de
Phone: +49 176 982 60 265

Please provide your order number and, if available, the investigation/reference number.

We will be happy to assist you in resolving the issue.

10. Order Cancellation

Orders are automatically processed after receipt and generally cannot be cancelled or modified once processing has begun.

If you no longer wish to keep an item, you may return it after receiving the order in accordance with our Return & Refund Policy.

Your statutory right of withdrawal remains unaffected.

11. Contact

For questions regarding shipping, delivery times, shipment tracking, or delivery issues, please contact us:

Vintage Circle Kleve
Königsgarten 1
47533 Kleve
Germany

Phone: +49 176 982 60 265
Email: kontakt@vintagecircle-kleve.de

Business Hours:
Tuesday – Saturday: 10:00 AM – 6:00 PM
Sunday & Monday: Closed

Service Area:
Germany & United States