Last Updated: October 07, 2026

1. Voluntary 30-Day Return Policy

In addition to the statutory 14-day right of withdrawal, we offer a voluntary return period of 30 days from the date of delivery.

Return Requirements

For us to accept a return, the following conditions must be met:

  • The item must be in new, unused condition
  • The item must be unworn, unaltered, and unwashed
    (normal fitting or trying on the item is of course permitted)
  • Original packaging, tags, and accessories must be included
  • Free gifts, bundles, or promotional items must be returned in full

If there are signs of use, missing tags, or damaged packaging, we reserve the right to deduct a reduction in value in accordance with Section 357(7) of the German Civil Code (BGB) from the refund amount.

2. Who Pays the Return Shipping Costs?

A) Return Without a Quality Issue

For example, incorrect size, color preference, or simply changing your mind:

  • The customer is responsible for the return shipping costs.

B) Return Due to Defect, Shipping Damage, or Incorrect Delivery

  • We cover the return shipping costs if the issue is reported within 7 days of delivery.
  • In this case, we will provide a free return shipping label.

Important:
The 7-day period applies exclusively to free return shipping and does not restrict or affect your statutory right of withdrawal.

3. Damaged, Defective, or Incorrectly Delivered Items

If your order arrives damaged, incomplete, defective, or incorrect, please contact us within 7 days of receiving the order:

Email: kontakt@vintagecircle-kleve.de
Phone: +49 176 982 60 265

Please provide clear photos or videos as evidence of the issue.

After successful review, you may choose between:

  • Replacement
  • Refund of the purchase price

Please do not return any item until you have received our return instructions.

4. Return Procedure

To initiate a return:

  1. Send an email to:
    kontakt@vintagecircle-kleve.de
    Please include:
    • Order number
    • Customer name
    • Reason for the return
  2. Wait for our confirmation and return instructions.
  3. Pack the goods securely and completely in the original packaging.
  4. Send the item to the following return address:

Return Address:
Vintage Circle Kleve
Königsgarten 1
47533 Kleve
Germany

5. Refunds

After we receive and inspect your returned item:

  • You will receive an email confirming whether your return has been approved or rejected.
  • Refunds will be issued to the original payment method (Stripe).
  • We will initiate the refund within 5–10 business days after inspection.

Please note that additional processing time may be required by your bank or payment provider.

Shipping Cost Refunds

As shipping within Germany is generally free at Vintage Circle Kleve, there are normally no shipping charges to refund.

Important:
Under the statutory right of withdrawal, if shipping charges are introduced in the future, we will refund only the standard outbound shipping costs in accordance with our Right of Withdrawal Policy.

Non-Refundable Costs

Except where required under the statutory right of withdrawal:

  • Express or special shipping surcharges, if offered in the future
  • Fees for special shipping methods
  • Voucher or discount amounts (no cash redemption)

Return Shipping Costs

  • Return shipping costs are paid by the customer if there is no quality defect.
  • For defective, damaged, or incorrectly delivered goods, we cover the return shipping costs.

6. Exclusions from the Right of Withdrawal / Non-Returnable Items

In accordance with Section 312g(2) of the German Civil Code (BGB), there is no statutory right of withdrawal for:

  • Sealed goods that are not suitable for return for hygiene or health protection reasons once the seal has been removed
    (e.g., underwear)
  • Personalized or individually manufactured products
  • Goods that can spoil quickly
  • Goods that have been inseparably mixed with other goods

7. Refused or Unaccepted Deliveries

Please do not refuse acceptance of a shipment without first contacting our customer service.

If a shipment is refused without prior consultation and the package is subsequently lost, a refund may not be possible.

For returns resulting from an incorrect address provided by the customer or refusal to accept delivery, additional costs may be deducted from the refund amount where legally permitted.

8. Loss During Shipping

If tracking shows that a shipment has been delivered but you have not received the package:

  • Check the shipment tracking information.
  • Contact the shipping service provider.
  • Contact us so that we can assist you in resolving the issue.

We will cooperate with the shipping provider to investigate the delivery status and resolve the matter in accordance with applicable law.

9. Change of Delivery Address / Cancellation

  • A change of delivery address is no longer possible after the order has been shipped.
  • Orders that have already been shipped cannot be cancelled.

Your statutory right of withdrawal remains unaffected.

10. Complaints

If you are not satisfied with the handling of your return, please contact our customer service:

Vintage Circle Kleve
Email: kontakt@vintagecircle-kleve.de
Phone: +49 176 982 60 265

We always strive to find a quick and fair solution.

11. Contact

Vintage Circle Kleve
Königsgarten 1
47533 Kleve
Germany

Phone: +49 176 982 60 265
Email: kontakt@vintagecircle-kleve.de

Business Hours:
Tuesday – Saturday: 10:00 AM – 6:00 PM
Sunday & Monday: Closed